Casino Customer Service in the 21st Century


A casino’s customer service strategy revolves around perks, or complimentary items. These are meant to entice gamblers to spend more money. Often, these perks are called “comps,” and are offered to regulars and frequent visitors alike. Free show tickets and cheap buffets were once popular perks at Las Vegas casinos. The goal of these promotions was to maximize the volume of people who traveled to Las Vegas. The larger the casino floor and hotel room occupancy, the more gambling revenue was generated.

In the 21st century, casinos offer players the chance to place a bet on the game of chance. This type of gaming establishment is known as the “house” or “banker”. This character is almost universal, as casinos are a form of entertainment. In Europe, casinos were legalized in the late 20th century, and almost every state changed its laws to allow them. In the United Kingdom, licensed gambling clubs have been operating since 1960. Membership is required. France legalized casinos in 1933 and now has many of the most famous European casinos.

Casinos are experts at customer retention. They know that few gamblers spend tens of thousands of dollars on their first visit to Las Vegas. Therefore, casino marketing focuses on building loyalty by appealing to a patron’s emotions. Freebies and other promotional offers are also effective. In addition to freebies, casinos should build deep relationships with local communities. They should contribute regularly to local events and groups. The casino can also offer a range of other perks, like a free meal or drink.

Some European and Asian casinos offer traditional Far Eastern games, including fan-tan and pai-gow. The games have become popular in European countries as well, and in many American and British casinos. Other games can be found in many Asian casinos, including two-up in Australia, banca francesa in Portugal, and boule in France. In the United States, baccarat and blackjack are the most common casino games. A large number of European casinos also offer poker variants.

While gambling is illegal everywhere in the United States until 1931, many casino owners and operators are able to offer legalized casinos. Currently, more than 1,000 commercial and tribal casinos exist in 40 states across the country. In fact, casino patrons spend over $37 billion yearly, including $10 billion on movie and music tickets. The casino industry is a growing industry in the United States. It’s no wonder that more states are legalizing casinos to attract more people.

Research shows that about 20 percent of regular gamblers are pathological or problem gamblers. These players spend more than their non-problematic counterparts, and their gambling spending is often disproportionate to their income. Some studies show that casino gambling participation decreases as the income of the gambler’s household decreases. But there’s more to gambling than meets the eye. Many people who visit casinos are middle class, and many of them have higher incomes than their male counterparts.